I have always had a couple weird issues with CS4 with freezing upon opening and having to force quit to re open…..and one of my plug-ins causing a crash, the first time the program was re opened….that got annoying, I was just hoping it wasn’t a computer issue, but no performance issues in any other areas so I was betting it was a software bug, or should I say I was surely hoping it was LOL! It happened with OSX Leopard and Snow Leopard, but just gradually got more frequent. I knew eventually I would upgrade, as the upgrade prices are far lower than the initial Photoshop software you purchase…..and you lose your upgrade discount if you wait longer than 3 years to upgrade…..it’s been 2 years since getting CS4, so it was time anyway.
I got my CS5 upgrade, and adjusted my brushes and tool preferences, did a series of program closes and restarts, opened a bunch of images and realized the freeze and crash problem was gone….I was sooo relieved! I had one problem….I could not figure out how to bring my plug- ins into CS5, I even went into applications and selected the CS4 plug-in folder in the Photoshop preferences tab…..I called Adobe tech support. In the past I have had issues with their customer service, especially due to under staffing and frustrating outsourcing. This guy was in India, but really went above and beyond to help me. Part of the reason I hate outsourcing is the jobs that should be kept here go overseas to save a buck, and they often really do not have a vested interest in the customer satisfaction level the further down the line it gets. This rep told me they do not support third party plug-ins, but he would try to help me….really he never had to which makes it even more cool that he did. I had to select the 32 bit version for plug-ins to work….I told him thanks, and I don’t know why that wasn’t as obvious as a red fire truck to me before even calling. It’s nice they have someone like that who really cares.